Shipping policy

Welcome to Wood Panel Philippines, your trusted source for premium wood panels and building materials. This page provides clear information about our shipping methods, delivery timelines, return procedures, and policies to ensure a smooth and transparent experience. Our commitment is to provide excellent service from the moment you place your order.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details and estimated shipping timeline.

  • Fast Processing: Standard processing time is 24–48 hours. Orders involving custom cuts or special-handling items may take additional time.

Delivery Services and Timelines (Philippines Nationwide)

Wood Panel Philippines ships nationwide, covering Metro Manila, Luzon, Visayas, and Mindanao.

  • Metro Manila Deliveries:

    • Delivery typically takes 1–3 days, depending on location and order size.

    • For qualified orders and selected items, Free Shipping may be offered within Metro Manila. This depends on the size, weight, and value of your order.

  • Provincial Deliveries (Nationwide):

    • Deliveries are made through trusted couriers such as Lalamove, LBC Express, DHL, and cargo freight carriers for large or bulky items.

    • Transit times generally range from 3–7 business days depending on your province and the courier’s schedule.

  • Sea Freight Shipments (for bulk or oversized orders):

    • Large cargo orders may be shipped via sea freight using partner cargo couriers.

    • Customers are responsible for all delivery and freight fees unless otherwise stated during promos or special arrangements.

Geographical Coverage

  • Nationwide Delivery:
    We deliver anywhere in the Philippines, including far-reach provincial areas through partner couriers and freight companies.

  • Metro Manila Free Shipping (Conditional):

    • Available only on selected items.

    • May apply depending on order size, volume, accessibility of delivery location, and ongoing promotions.

Additional Shipping Insights

  • Order Tracking:
    After your order has shipped, you will receive a tracking number via email or SMS (depending on courier availability) so you can monitor delivery progress.

  • Shipping Delays:
    While we aim to ship orders promptly, occasional delays may occur due to weather conditions, logistical constraints, or courier-related issues. We appreciate your patience and understanding.